FAQ

 

Shipping

1.Do you ship overseas?

Yes, Our logistics basically covers Europe, North America and Asia. Shipping costs and tax will apply, and will be added at checkout. You can find the exact shipping details in our shipping policy  

 

2.How can I check my order number?

Once your order is shipped, you will receive a shipping confirmation email with the tracking number. You can copy the order number and go to the tracking "Order Tracking"

 

3.How long will it take to get my order?

The delivery time for your order can vary based on your location. Typically, orders shipped from China are dispatched within 48 hours, excluding holidays when there might be a delay. it may take approximately 7-12 days. If you opt for express shipping through multiple channels, the delivery could be faster, taking around 3-5 days.
You can find the exact shipping details in our shipping policy  
Please note that these are estimated times and can be subject to factors such as customs clearance and local delivery conditions.

 

4.I bought several products; why has only one set arrived?

If the order is shipped from China, we generally pack several products separately because of their large size and heavy weight. That is to say, if customers buy multiple products, they will receive multiple packages. (As a result, we are unable to offer free shipping for multiple purchases.) So please wait patiently for all of the packages 

 

Payment

1.What payment methods are available?

We accept credit cards, debit cards, PayPal, and many online payment methods

2.Why is the unit price different from the actual purchase price?

The advertised price is the base price of the item itself.The final price may vary depending on factors such as destination country, applicable taxes, and shipping costs, which can differ significantly across regions like Europe, North America, and China.

3.How can  cancel an order?

If your order has not been shipped, you can contact us via email service@funwhole.com or contact us page on our website for a full refund or replace products.(If you want to cancel the order, it is important to be done before shipment)

Product

1.Why choose us？

We are not satisfied with the pure building block design, we want to make the building block better displayed, able to glow with unparalleled brilliance day and night, let the lighting kit and building blocks be perfectly combined. Just like our brand philosophy: Delight Day And Night

We have a unique design, interesting gameplay, and lifelike display effects, we want all friends who own our products to have the same happiness as us.

Of course, compared to some "high-priced" brands, we are more affordable.

 

2. Do The Products Fit With Other Brick Products On The Market?

Yes, of course.

 

3.What's the warranty period for your products?

 Funwhole product enjoys a 2 years warranty from the date for.

 

4.Construction and Safety of Building Block and Lighting Fixture Materials

Third-Party Tested: Each product undergoes independent testing to ensure safety and quality.
Compliance with Standards: We adhere to national and international safety standards, including but not limited to the 3C certification.

5.Can I get my product personalized?

It depends on the creator and the product. In the future, we will launch more projects, including but not limited to crowdfunding and co-creation, so that everyone can participate, and everyone has the opportunity to create a better building block world with us!

 

6.If the light is not turning on, how can I troubleshoot the issue？

This is some troubleshooting methods,
  1. Unplug all the cables on the expansion board
  2. Plug the USB cable into one port of the expansion board
  3. Plug in the cables inserted initially on the expansion board one by one
  4. All lights are not working, which means the expansion board is damaged.
Other lights are on, but all of them are off when connected to one wire, which means a short circuit in that wire.

 

7.What should I do if the building blocks/decorative lights are damaged or missing parts? 

First method：Mark and Photo Documentation: Mark the damaged parts in the instruction manual (please indicate the step number where the damage was noticed) and take clear photos of the damaged components.
Order Information: Provide us with your order number or the shipping address associated with the order.
Please send the list and photos of the damaged parts to us via the contact methods listed on your after-sales card. You can reach us through:
📩Email: service@funwhole.com
📝Whatsapp: +8615766027957
🔎FUNWHOLE Facebook Message
Second method： you can scan the QR code on the after-sales card to access our online form for submitting a replacement request.
since our replacement are shipped from China, it typically takes about 7-12 days for the items to be delivered to you.

 

8.Is it possible to insert a USB directly into a household power outlet? 

The lights in our set are providing a maximum total of 5 volts. While it is possible to power them using a normal mobile phone power bank via the USB port or a USB phone battery charger, we would like to advise you on some considerations.
However, please be aware that it is not recommended for prolonged use. The higher voltage may cause the lights to generate more heat, potentially shortening their lifespan. Additionally, prolonged use of a higher voltage power source may increase the risk of the lights burning out.

9.What does the number in the circle and square on the instruction manual mean?

They're referring to the size of certain blocks in terms of studs (those little bumps on the LEGO-like pieces).
 

10.What does the 'x' following the number (e.g., 1x or 4x) on the instruction manual mean?

The "x" after a number in the context of building blocks or LEGO pieces typically refers to the number of studs or connection points on the piece. For example:
1x means the piece has one stud, which is a single point of connection.
4x means the piece has four studs, allowing it to connect with four other pieces along its length.
These notations are used to describe the dimensions of the building block in terms of how it will interact with other pieces in the set

Installation

1. Do you have online PDF instructions?

Our products include paper instructions. If you need the PDF instruction, you can find it on this link: https://www.funwhole.com/pages/instruction-pdf.

If you cannot find or download the instruction manual you want, please contact our customer service team via email:service@funwhole.com  or FB Private Messages

2.What should I do if the paper manual is incorrect or damaged?

You have a couple of options to obtain a replacement:
Request a Paper Replacement: If you prefer a physical copy, please let our customer service team know. We will arrange for a new paper instruction manual to be sent to you at no additional cost.
Scan QR Code for Replacement Request: Alternatively, you can scan the QR code provided on your after-sales card. This will take you to an online form where you can submit a request for a replacement instruction manual.

 

Other

1. Any questions?

You can contact us directly at any time, including but not limited to email and social media, and we will answer your questions as soon as we see them.

 

2、How to get new product information and brand activities

Subscribe to our news for a 10% discount and get the latest news on our new product discounts. We look forward to bringing you more cost-effective products!

This is our social media information. You can also follow us to get our first news:
Facebook: https://www.facebook.com/FUNWHOLE/
FUNWHOLE Groups: https://www.facebook.com/groups/834482964402781

You can contact online customer service, or contact us through the following methods
📝Whatsapp: +8615766027957 （Quick Response）
📩Email: service@funwhole.com/lucas@funwhole.com
🔎FUNWHOLE Facebook Message